By consenting to Livia Foderà SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call listMessage frequency variesConsent is not a condition of purchaseIf you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messagesYou understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting outWe do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless providerMessage and data rates may applyFor any questions, please text HELP to the number you received the messages fromYou can also contact us at [info@liviafoderà.com] for more informationWe have the right to modify any telephone number or short code we use to operate the service at any timeYou will be notified on such occasionsYou agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be responsible for honoring requests made in such messagesTo the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or ServiceYour right to privacy is important to usYou can see our Privacy Policy to determine how we collect and use your personal information.

1Introduction and effectiveness of the General Conditions

These general conditions of sale (hereinafter,"General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website www.dulame.com (hereinafter , the"Site" ) in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter,"Consumer Code").

The consumer who accesses the Site to make purchases (hereinafter"Customer") is required, before sending the order, to carefully read these General Conditions which have been made available to him on the Site and which will be available for consultation at any time. by the Customer.

In the event that the person making purchases on the Site requests the issuance of an invoice and/or in any case is not a"consumer or user"as defined in the art.3, paragraph 1, lettera), of the Consumer Code, the withdrawal regulations referred to in the art. will not apply7 and 8 of these General Conditions nor, more generally, the provisions which pursuant to the same Consumer Code apply only to"consumers".

The contracts concluded with Livia Foderà through the Site are governed by these General Conditions in compliance with Italian lawThe language available to conclude the contract is Italian.

2Choose and order the Products

The characteristics and prices of the various products on sale on the Site (hereinafter"Product"or"Products") are shown on the page relating to each Product.

To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the SiteThe Customer must add the Product to the"Cart"and, after having read the General Conditions and the Privacy Policy and confirmed their acceptance, must enter the shipping and possible invoicing data, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.

The contract stipulated between Livia Foderà and the Customer must be considered concluded with the acceptance of the order by Livia FoderàThis acceptance is communicated to the Customer through an order confirmation email containing the order number, shipping and billing data, the list of Products ordered with their essential characteristics and the overall price, including expenses. of deliveryOnce the contract is concluded,   DULÂME ™   will take charge of the purchase order and the buyer will be able to view the orders placed by accessing his profile and consulting the appropriate section.

Once the order has been received, Livia Foderà   will check the availability of stocks for the fulfillment of the order with the reference ManufacturerIn the event that one or more Products are not available, Livia Foderà Customer Service   will send timely communication via email to the Customer who, within the following 12 hours, will have the right to respond to confirm the shipment of any additional available Products or cancel itIn case of no response within this period, the order will be considered confirmed and the available Products will be sent for shipmentIn this case, the entire amount relating to the missing Products will be canceled or in any case, depending on the payment method chosen, will not be charged to the Customer.

2.1 Order containing products from two or more Manufacturers

If the Customer places an order containing products from different manufacturers, Livia Foderà   reserves the right to refuse or modify the order, eliminating products from other manufacturers within the same orderIn fact, only the order of the main producer could be processed, i.e. whose value is higher than the other producers present in the same order.

3Product Information

The information and characteristics relating to the Products are available on the Site.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the descriptive sheetIt is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in color and sizeIn the event of a difference between the image and the written product sheet, the description on the product sheet always prevails.

4Prices and shipping

There is no minimum order to make purchases on the SiteProduct prices include all taxes and duties . All prices are expressed in Euros.

Shipments to Italy:

Standard shipping is free throughout the country .

Shipping in case of a size change   It costs €9.90

PLEASE NOTE:if in response to a discount code the value of the order drops again below the thresholds mentioned above, the shipping contribution will be automatically recharged.

5Payment and invoicing methods

5.1 Payment methods

The Customer may pay the price of the Products and the related delivery costs by Credit Card, Prepaid Cards, Paypal and Bank Transfer and cash on delivery (COD).

Credit and Prepaid Cards

The circuits on which it is possible to purchase within the Site are:

• Visa/Visa Electron
• Mastercard/Maestro
• American Express

The Site does not store the Customer's credit card number, any type of supplement will not be charged when paying by credit card.

Bank transfer

Payment is possible via bank transfer, just follow the instructions and write the order number and customer name as reason or via email info@dulame.comIt is important to know that the order will be confirmed when the payment is credited.

5.2 Invoicing of orders

If the purchase is made by a professional or a company it will be possible to request the issuing of an occasional sales receipt by writing to us at info@liviafodera.com and entering the billing data including tax code and/or VAT numberIn this case the occasional Sales Receipt will be sent via email to the address indicatedThe professional is responsible for the correct insertion of the billing data and is expressly informed that, in case of failure to request the invoice during the order phase, it will not be possible to request it subsequently.

6Transport and Delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate field.

All purchases will be delivered by express courier (hereinafter,"Courier") from Monday to Friday, excluding holidays and national holidays. Livia Foderà   is not responsible for delays that are not foreseeable or cannot be attributed to it.

Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within 30 (thirty) working days starting from the day following the day on which Livia Foderà   confirmed the order to the Customer via a specific order confirmation emailThe aforementioned deadline of 30 working days applies for shipments to Italy.

Delivery services active in Italy:

DHL, UPS, FedEx, etc..

The service includes 2 delivery attempts to the address indicated at the time of the orderAfter the second unsuccessful delivery attempt, the package will remain in free storage with the courier for 3 working daysDuring these 3 days the Customer can contact the Courier directly to arrange delivery or to change the delivery addressFrom the 4th day and for 7 working days (including Saturday), however, the package will be stored free of charge at the local Post OfficeThe Customer will receive information relating to the Post Office where to go for collection via paper notice left in the post office box and via email.

7Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in the following point IVThe Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made remotely and receive a total refund of the expense incurred for the purchase without any penalty, just as provided for in the Legislative Decree. Lgs 185 of 05/22/99 which obviously also includes purchases made via the InternetThe only costs not reimbursed will be shipping costs, which remain excluded from the provisions of Legislative Decree 185/99.

This communication must be sent via email to the address:info@liviafodera.com

Livia Foderà Customer Service   once the communication has been received, will open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by Livia Foderà   itself.

The right of withdrawal is governed by the following conditions:

1. The right applies to the Product purchased in its entirety; therefore if the Product is made up of multiple components or parts it is not possible to exercise the withdrawal only on part of the purchased Product.
2. In case of exercising the right of withdrawal , Livia Foderà will reimburse the customer the entire amount of the returned goods, excluding shipping costs where applicable, 15 days after the end of the request process , without prejudice to the right of   DULÂME ™ to suspend payment of the refund until the actual receipt of the goodsThe refund will be made using the same payment method used by the Customer, unless the Customer has expressly requested a different methodIn the case of a bank transfer, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
3. In addition to the cases indicated in the Introduction (non-consumer customer and/or requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to art.59 Legislative Decree 21/2014:
4. In case of purchase of promotional products or through personalized discount codes.

– Order of Products made to measure or clearly personalized;

– Order of sealed Products that are not suitable for return for hygienic reasons or related to health protection or which have been opened after delivery;

– Product damaged for reasons other than transport.

Attention:not all products can be returned, the law DOES NOT ALLOW THE RETURN OF perishable food products .

Why can't I return food products? To protect our Customers and for hygienic reasons you can exercise the right of withdrawal only for products that can be put back on the market without danger to the health of consumersPrecisely for this reason it is not possible to return food products whose adequate conservation cannot be guaranteed.

In cases of exclusion of the right of withdrawal, Livia Foderà   will return the purchased Products to the Customer, charging the shipping costs to the Customer.

8Warranty and Defects of Conformity

In case of lack of conformity of Products sold by Livia Foderà   the Customer must immediately contact Customer Service by writing to info@dulame.com

The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products.The Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product through repair or replacementThe Customer loses these rights if he does not report it to Livia Foderà   the lack of conformity within 15 days from the date on which the defect was discovered, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter period, in which case the defect must be reported within this shortened period.

9Errors and limitations of liability

Livia Foderà never comes into possession of the goods sold on the Site, as it merely operates as an intermediary between the Manufacturer and the CustomerIn light of this, Livia Foderà   is excluded from responsibility for everything concerning the quality and condition of the products purchasedThe Manufacturer is therefore responsible for supplying a compliant product, compliant with standards and authorized for trade and consumption.

The information relating to the Products provided through the Site is constantly updatedHowever, it is not possible to guarantee the complete absence of errors of which Livia Foderà therefore   cannot be considered responsible, except in the case of willful misconduct or gross negligence.

Livia Foderà reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior communication, without prejudice to the Customer's rights under these Conditions Generali and the Consumer Code.

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance or evasion, even partial. , of an order.

11Complaints

Any complaints must be forwarded to Livia Foderà   using the appropriate contact form, or by email to the address:info@dulame.com

Livia Foderà undertakes to respond to all requests received within a maximum of 7 working days.

12Applicable law and competent court

The sales contract between the Customer and Livia Foderà   is understood to be concluded in Italy and regulated by Italian lawFor the resolution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his municipality of residence or of domicile if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Rome, any other competent court excluded.

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Pursuant to article 1341 ccthe Customer declares to have read and specifically accept the following articles of these General Conditions:6 (liability for delays in delivery), 10 (right to correct errors - exclusions of liability).